The website www.niobe.gr and the online store (e-shop) of our company under the name “NISIOTIS S. NISIOTIS D. OE” and the trade name “NIOBE” (VAT No. 099028476 – Tax Office: IB’ ATHENS – Headquarters: S. Papakonstantinou 6, Postal Code 15771, Zografou, Attica – Business Registry No. 004122601000) provide both its customers and all internet users with the opportunity to be immediately informed about the products offered for wholesale and retail sale, as well as to make their purchases online.

The use of our company’s website by the visitor/user implies their unconditional agreement to and acceptance of the terms and conditions of use listed below, which apply to all the content of the website.
The visitor/user must carefully read these terms before using the website. If they do not agree, they should not proceed with its use.
In any case, the continued use and navigation of the website and the online store, even after any (possible) modifications, signifies the visitor’s/user’s unconditional acceptance of these terms of use.

The company reserves the right at any time and without prior notice to unilaterally revise, modify, or abolish these Terms at its sole discretion, while simultaneously updating this document with any changes or additions.
It also reserves the right to establish specific terms of use, which shall be considered as a whole with the present general terms of use. However, in the event of a conflict between them, the specific terms shall prevail.
The possible invalidity of any of these Terms does not affect the validity of the remaining ones.
The company’s failure to exercise any of its rights arising from these Terms does not constitute a waiver of those rights, nor does it imply the silent abolition of any Term.
The company is not liable for any breach of these Terms due to force majeure.

Each visitor/user accesses and uses this website at their own exclusive responsibility. The content of the website should in no way be considered as advice or a direct or indirect encouragement for visitors/users to take any action.

The use of this website must be exclusively for lawful purposes and in a manner that does not hinder its use by third parties. The visitor/user is obliged to use it in accordance with the law.

TERMS OF USE
These terms of use define the way our company’s website is used. By using the website, the visitor/user unconditionally agrees to and accepts the terms listed herein. If a user does not agree with these terms and conditions, they must refrain from using the website.
To conduct transactions on our company’s website, the user must register by completing the online registration form or proceed with the transaction as a guest. The user declares that their provided information is accurate and truthful. The company reserves the right to cancel the user’s registration and refuse the sale of any product if it determines that false information has been provided.
During registration on our company’s website, the user sets and submits their own personal access credentials, namely a personal username and password, following the provided instructions to ensure their validity and acceptance. Upon completing the registration, the visitor/user automatically gains the ability to make online purchases from our website.
These credentials are strictly personal for each visitor/user and must not be disclosed to any third party. By using the registration service, users consent to the processing of their data by our company for the purpose of completing product sales.
Users can contact our company by calling +30 6976512693 or by sending an email to [email protected].
Through these communication channels, the user may also:
Verify the personal data stored in our company’s information systems.
Request the correction, modification, or deletion of their data.

PRODUCTS – AVAILABILITY – FEATURES
The products available for sale, along with their features, prices, and stock availability, can be found on our website www.niobe.gr.
Users/visitors can obtain more information about each product by clicking on the product icon.

REQUIREMENT FOR WEBSITE USE BY ADULTS ONLY
The use of our company’s website is strictly restricted to adults.
Visitors/users accept and confirm that the information they provide is truthful, that they are adults (over 18 years old), and that they are legally capable of fulfilling their commitments through our website or any other means of communication.
The company reserves the right to request additional information to verify the provided details.

TRANSACTION PRIVACY
Confidentiality is a fundamental principle in our online store. All user information transmitted to our company is considered and treated as strictly confidential.
Our company is committed to and provides the necessary guarantees for the protection of personal data, implementing appropriate technical and organizational measures to ensure that data processing is lawful and that the rights and privacy of individuals are safeguarded.
By agreeing and consenting to the processing of your personal data, you provide your authorization for the data to be processed for the specified purposes, either by our company or by an affiliated company.
You may request to be removed from our records at any time.
For exercising your rights, submitting inquiries, or filing complaints, you may contact our company at the following email address: [Insert Email Address].

INTELLECTUAL PROPERTY
The entire design of the website, its content, texts, images, photographs, products, configurations, and any necessary software used in relation to it are the intellectual property of our company and are protected under the relevant provisions of Greek and European law.
The visitor/user acknowledges the exclusive rights of the company over any intellectual (copyright and industrial) property rights contained on the website and in any communication medium with and towards the company. Any violation of these rights will result in legal consequences in accordance with applicable laws and international regulations in Greece.
All texts, graphics, and images displayed on any part of www.niobe.gr, as well as on printed materials and other communication channels, constitute the intellectual property of the company.
It is strictly prohibited to use, illegally exploit, or modify registered trademarks, distinguishing features, or any protected intellectual property rights, content, or elements of this website. Additionally, any copying, distribution, transmission, modification, resale, creation of derivative works, or misleading the public about the actual provider of the content of the website or the company’s printed materials and documents is strictly forbidden.

LIMITATION OF LIABILITY
Under no circumstances shall the company be held liable for the use of the website www.niobe.gr, nor shall it be responsible for compensating the visitor/user for lost profits or damages arising from any cause related to the operation and use of this website and/or online store. The visitor/user accesses and uses the website at their own initiative and risk.
This includes any damage incurred by the visitor/user due to delays in data retrieval, failure to receive, or loss of data during the use of the website and/or online store.
www.niobe.gr assumes no responsibility for any external links (links) provided on the website.
The company reserves the right to immediately terminate access to the website/online store for any visitor/user who violates the applicable terms of use or disrupts the website in any way, including through unauthorized software manipulation.

PERSONAL DATA PROTECTION POLICY
The management and protection of personal data provided by visitors/users of this website are governed by the relevant Greek and European legislation, as well as by these Terms.
Our company collects personal data from users only when voluntarily provided. Special care is taken regarding data collected through cookies. If a visitor/user disagrees with this policy, they must discontinue and avoid browsing our website.
To conduct any transaction through our website and place product orders, the user may be required to provide personal information, such as:
Full name or Company name
Profession
Home or business address
Email address
Contact phone number

UPDATE – MODIFICATION
Our company reserves the right to modify parts of this Policy without prior notice.
Please always read the Personal Data Protection Policy before using our website to stay informed about the latest version.

COMPANY COMMUNICATION (NEWSLETTERS / MAILING LISTS)
To subscribe to our company’s Communication List (Newsletters & Mailing Lists), the user must complete the required fields to create a customer account and additionally select the corresponding acceptance option for receiving our newsletters.
Our company regularly sends newsletters to its users. By subscribing, you agree to receive news, offers, and other information regarding our company’s products.
We may analyze your purchasing habits and searches on our website to create a personalized newsletter, tailored to your preferences and interests.

MESSAGES VIA CONTACT FORM
By submitting your message through the contact form to our company, you agree to these terms regarding the use of your email and full name by us.
Our company is committed not to use this information for commercial promotion and not to share it with third parties without your consent.

ORDERS
The availability and any offers on products or goods displayed on our company’s website are always valid while stocks last.
The company cannot guarantee that all the information printed on product packaging has been translated into all official languages of the European Union. However, this information is available in Greek and/or English.
For any issues related to a product or for additional information, the buyer can contact our company at +30 6976512693, Monday to Friday, from 11:00 to 19:00.
By placing an order, the buyer accepts the General Terms and Conditions of Sale, the General Terms of Website Use, the Personal Data/Privacy Policy, and the Use of Cookies, without any reservations regarding these terms or any special agreements between the parties.
The buyer is responsible for correcting any errors in their order.

ORDER PROCESSING AND PRICING
Placing an order constitutes a distance sales contract, subject to the applicable legal framework.
By ordering products, the consumer automatically assumes the obligation to pay the total order amount.
The pricing of products is based on their value at the time of order submission by the consumer. Upon completing the order, the consumer will receive an online confirmation email from the company, containing details such as:
(a) Ordered product
(b) Price and quantity
(c) Payment and delivery method
The consumer may save this confirmation email for reference.
Orders are processed by our company during business hours (11:00 – 19:00), excluding Saturdays, Sundays, and public holidays. Orders placed outside business hours or on non-working days will be processed on the next working day.
The listed product prices are final (including VAT). However, shipping costs are not included in the product prices and are billed separately, depending on the order volume.
Our company reserves the right to change prices without prior notice. However, regardless of price fluctuations, the customer always pays the price agreed upon at the time of order confirmation when receiving the product(s).

RIGHT OF WITHDRAWAL
If the purchased product does not fall under the exceptions where the right of withdrawal is not permitted for hygiene reasons, and provided that it has not been altered and/or opened, the visitor/user has the right to withdraw from the purchase within fourteen (14) calendar days from the date of delivery. The product must be returned in the same condition in which it was received.
In this case, the company will refund the full product price upon its return, using the same payment method as the original transaction. In cases of cash on delivery, the refund will be processed via bank transfer to the visitor/user’s account.
The visitor/user bears the shipping costs for returning the product(s).
If the visitor/user does not exercise the right of withdrawal within the specified timeframe, they are considered to have accepted the product(s) and will not be entitled to a refund or credit for the product value.

PRODUCT RETURNS AT THE COMPANY’S EXPENSE
Returns of products at the company’s expense are only accepted in the following cases:
If the company is responsible for an incorrectly executed order. In this case, the customer must refuse to accept the product upon delivery.
If a product is defective upon receipt, the company is obliged to replace the defective item.
Return Conditions:
Products must be returned in perfect condition, sealed, complete, unused, and undamaged.
Products must be returned in their original packaging.
The user must notify the company in writing via email within five (5) working days from the receipt of the defective product.
The defective products must be returned immediately for verification.
Shipping Costs & Refunds:
The company bears the shipping costs for both the replacement and the return of defective products.
If the reported defects are confirmed, the company is obliged to either replace the defective product or issue a refund.
The refund or replacement must be processed within a maximum of ten (10) days from the date of receiving the defective product.
Withdrawal Form Requirement:
The user must fill out and sign the Withdrawal Form (Return Form) within five (5) days.
If the user fails to submit the form within this period, they lose any right to request the correct product, a replacement, or a refund.

ORDER MODIFICATION
Changes to orders are not accepted after completion.
If the customer wishes to make a modification, they must cancel the order (provided it has not been finalized) and proceed with a new order.

PRODUCT AVAILABILITY
If any of the products ordered by the customer/user are unavailable, our company will contact them via email and/or phone within a reasonable time after the order is placed to inform them about the estimated delivery time.
In this case, the customer/user has the option to request the cancellation of the unavailable product from their order.
The remaining part of the order will be processed as usual.

ORDER RECEIPT
The delivery of the product is made to the address specified by the customer/buyer via courier, or the customer may choose to pick up the order from any partner transport agency branch, upon presentation of their police ID card or passport.
The order may also be delivered to a third party, provided they are legally authorized to receive it.
The courier staff or transport agency personnel will record the identity or passport details of the recipient.
In case of delivery to a third party, they must present a written authorization, which will be retained by the courier or agency personnel.
The customer’s signature on the Shipping Note/Receipt is explicitly agreed upon as full proof of order delivery to the rightful recipient.

PAYMENT METHODS
A. Via Credit / Debit Card
The customer/user has the option to pay for their orders using a credit and/or debit card.
The customer/user is solely responsible for the accurate, complete, and truthful entry of their credit card details and explicitly acknowledges that the company bears no responsibility for these details or their proper use.
B. Cash on Delivery
B. Cash on Delivery
If the customer/user chooses cash on delivery, the payment for the ordered product is made in cash at the time of delivery to the courier company employee, with an additional charge as per the shipping policy.
For all payment methods, the customer has the option to request either a retail receipt or an invoice.
Invoices are issued to legal entities and self-employed professionals, provided they fill in the following details when placing their order: Company name or full name of the professional, address, VAT number, tax office, profession, and phone number.
All orders, including taxes and mandatory contributions, are payable in Euros (€). Placing an order implies the customer’s obligation to pay. Any bank charges that may arise are payable by the customer/buyer.
Additionally, the company reserves the right to cancel or suspend the order or its delivery, regardless of its nature or execution stage, in the event of:
Non-payment or partial payment of any amount owed by the customer.
Fraud in payment transactions.
Fraud or attempted fraud in the use of the website and/or online store.
To combat online fraud, the company may share order information with third parties authorized by law or designated by the company to verify the buyer’s identity, order validity, payment method, and selected delivery method.
The company employs state-of-the-art encryption techniques to ensure secure transactions. Transaction security is based on buyer authentication and the confidentiality of submitted information.
All card payments are processed through the Eurobank Ergasias AE online payment platform.

PRODUCT DELIVERY – SHIPPING & CASH ON DELIVERY FEES
Delivery Time
Product delivery is completed within 1 to 5 business days from the date of order completion. The delivery time depends on the availability of the products and the delivery method chosen by the customer/buyer.
In exceptional cases of remote geographic locations, and only after prior notification to the customer, the delivery time may be extended.
The primary delivery method for orders is via courier service.
Shipping & Cash on Delivery Fees
Shipping and cash on delivery fees, where applicable, are clearly stated on the order page and are borne exclusively by the customer.
For orders totaling €39 or more, the customer is not charged shipping fees.
For orders below €39, a shipping fee of €3 applies, regardless of the delivery destination.
Cash on delivery fee: Regardless of the order amount, if the customer chooses cash on delivery, an additional charge of €1.90 per order applies.
If, due to force majeure (e.g., severe weather conditions, strikes, social unrest), product delivery cannot be completed within the predetermined timeframe, the company will contact the customer as soon as possible to confirm whether they wish to proceed with the order despite the delay.

CONTACT
For any clarifications or additional information regarding our company and the products we sell, users can contact the Customer Service of our online store at www.niobe.gr or via phone at +30 210 77 59 853 & +30 6976 512 693.
Our customer service department operates Monday to Friday, from 11:00 to 19:00.

17. COOKIE POLICY
This website uses cookies to identify the user.
We use cookies primarily for statistical purposes and content organization. This helps us understand how visitors use our website and allows us to offer a more personalized experience.
During your visit, we may collect statistical data, either directly or through our partners.
What are cookies?
Cookies are small text files stored on the user’s device. They do not process or exploit any data or files from the user’s computer. They are used solely to facilitate user access to specific services, for statistical analysis, and for marketing purposes.
Cookie Preferences
The user can configure their device to block cookies, either entirely or on a case-by-case basis. However, in such a case, access to our website may be restricted.
Cookies enhance website functionality, making them more efficient and visually optimized.
For more information about cookies, visit: www.allaboutcookies.org.
By continuing to use this website, you consent to the use of cookies.

APPLICABLE LAW AND OTHER TERMS
All the terms of this agreement are essential. If any term or its application under any circumstances is declared invalid or unenforceable by a competent court or authority, the remaining terms, as well as the affected term as applied in other instances, shall remain in full force and effect.
The company reserves the right to modify, including these terms, or to temporarily or permanently discontinue all or part of this website without prior notice to visitors/users.
The validity, execution, interpretation, and consequences of this agreement are governed by Greek law, and the courts of Athens shall have exclusive jurisdiction and authority. All general contract terms and related agreements shall be documented in the Greek language.
Thank you for choosing our online store www.niobe.gr for your purchases!